Q: How do I pay a merchant?

<h2 id="process">Process</h2> <ol> <li>Go to <strong>Make Payment</strong></li> <li>Enter the merchant's identifier or scan their QR code</li> <li>Enter the payment amount</li> <li>Review the payment details</li> <li>Confirm with your PIN</li> </ol> <p>The payment is credited instantly to the merchant's wallet.</p>

Q: How do I make an international transfer (Remittance)?

<p>Quickei lets you send money abroad through the <strong>Remittance</strong> service.</p> <h2 id="process">Process</h2> <ol> <li>Go to <strong>Remittance</strong> from the menu</li> <li>Select the destination country</li> <li>Choose the delivery type:</li> </ol> <ul> <li><strong>Bank Deposit</strong> — Money is credited to the beneficiary's bank account</li> <li><strong>Cash Pickup</strong> — The beneficiary collects cash from an agent</li> </ul> <ol> <li>Add or select a beneficiary</li> <li>Enter the amount to send</li> <li>Review the exchange rate and fees</li> <li>Confirm the transaction</li> </ol> <h2 id="beneficiarymanagement">Beneficiary management</h2> <ul> <li>You can save frequent beneficiaries for faster transfers</li> <li>Edit or delete a beneficiary at any time in the dedicated section</li> </ul>

Q: How do I send money to another user?

<h2 id="process">Process</h2> <ol> <li>From your dashboard, click <strong>Send Money</strong></li> <li>Enter the recipient's username, email, or phone number</li> <li>Enter the amount to send</li> <li>Select the currency if needed</li> <li>Review the summary (amount, fees, total)</li> <li>Confirm with your PIN</li> <li>The transfer is completed instantly</li> </ol> <blockquote> <p><strong>Tip:</strong> You can also scan the recipient's QR code for a quick transfer.</p> </blockquote>

Question 1

How do I pay a merchant?

Accepted Answer

Process

Go to Make Payment
Enter the merchant's identifier or scan their QR code
Enter the payment amount
Review the payment details
Confirm with your PIN

The payment is credited instantly to the merchant's wallet.

Question 2

How do I make an international transfer (Remittance)?

Accepted Answer

Quickei lets you send money abroad through the Remittance service.

Process

Go to Remittance from the menu
Select the destination country
Choose the delivery type:

Bank Deposit — Money is credited to the beneficiary's bank account
Cash Pickup — The beneficiary collects cash from an agent

Add or select a beneficiary
Enter the amount to send
Review the exchange rate and fees
Confirm the transaction

Beneficiary management

You can save frequent beneficiaries for faster transfers
Edit or delete a beneficiary at any time in the dedicated section

Question 3

How do I pay my bills?

Accepted Answer

Quickei lets you pay your bills directly from your wallet.

Supported bills

Electricity
Water
Internet
Television/cable
Other services depending on your country

Process

Go to Bill Pay
Select the bill category
Choose the service provider
Enter your reference/account number
Enter the amount
Review and confirm the payment

Question 4

How do I send money to another user?

Accepted Answer

Process

From your dashboard, click Send Money
Enter the recipient's username, email, or phone number
Enter the amount to send
Select the currency if needed
Review the summary (amount, fees, total)
Confirm with your PIN
The transfer is completed instantly

Tip: You can also scan the recipient's QR code for a quick transfer.

Question 5

How do I fund my wallet?

Accepted Answer

You can add funds to your Quickei wallet via several payment methods.

Available methods

Credit/Debit Card (Stripe) — Worldwide
PayPal — Worldwide
Flutterwave — Africa
Razorpay — India
Paystack — Africa
bKash — Bangladesh
SSLCommerz — Southeast Asia
Perfect Money — Worldwide
Cryptocurrency (CoinGate/Tatum) — Worldwide
Bank Transfer (Manual) — Worldwide
PawaPay (Mobile Money) — Africa
Pagadito — Latin America

Process

Log in to your dashboard
Click Add Money
Select your preferred payment gateway
Enter the deposit amount
Follow the payment instructions for your chosen gateway
Confirm the transaction

Note: Fees may apply depending on the payment method chosen. Fees are displayed before confirmation.

Question 6

How do I set up my account security?

Accepted Answer

Quickei offers multiple security levels to protect your account.

1. Two-Factor Authentication (Google 2FA)

Go to Settings > Security
Enable Google 2FA authentication
Scan the QR code with the Google Authenticator app
Enter the generated code to confirm

2. Transaction PIN

Set a 4-digit PIN to validate each transaction
This PIN will be required before every send or withdrawal

3. Email and SMS verification

Enable email and SMS notifications for every login and transaction

Recommendation: Enable all available security options for maximum account protection.

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