How do I withdraw money from my wallet?
Process
- Go to Money Out from your dashboard
- Select the withdrawal method (bank transfer, mobile money, etc.)
- Enter the withdrawal amount
- Provide the destination account information
- Review applicable fees
- Confirm with your transaction PIN
- Your request will be processed according to the method's timeline
Processing times
- Bank transfer: 1 to 3 business days
- Mobile money: Usually instant
- Agent withdrawal: Instant (visit a Quickei agent)
Important: Make sure bank details are correct before confirming. Withdrawals to the wrong account cannot be reversed.
Updated on: 18/02/2026
Thank you!